HOW YOU CAN USE PI® TO
IMPROVE YOUR ORGANIZATION'S
EFFECTIVENESS AND PRODUCTIVITY

Case Studies

Yankee Candle From manufacturing through retail sales, the Predictive Index® is making a difference at Yankee Candle.
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Bloomington Hospital, a client of ADVISA, a PI Worldwide® member firm in Indiana, provides comprehensive, high quality, cost-effective, and caring services to dozens of patients at dozens of outpatient locations, two hospitals and five physician practices. With the hiring rate of 400-500 employees a year, the Director of HR, brought in PI along with the PRO so he could get the insight needed to make the right hiring decisions.
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Retail / Automobile Dealerships
Automobile Sales Associates Three times as many auto sales.
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PI Wordwide Experts

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PI Worldwide Experts Videos - Nancy Martini - Competing in Hyper-Competitive Environments

Competing in Hyper-Competitive Environments
Hear from Nancy Martini, CEO, PI Worldwide as she identifies her top 3 tips for selling in hyper-competitive environments.
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Dr Todd Harris PI Worldwide Leadership Video Innovation

Dr. Todd Harris - Innovation
Hear from Todd Harris, Director of Research, PI Worldwide as he discusses the important role innovation plays in the workplace.
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Top Companies Choose Predictive Index®

"For the past two years we have been using PI® with our independent financial advisors as well as internally with our own staff. The tool has been a huge asset not only in recruiting but in managing and coaching as well."
"We have been offering the CFS Program, using the SSAT, for an advisor development program - with excellent results. So much so that we have purchased CFS to use internally with our own field staff.. They find the insight that PI gives into how someone naturally behaves allows our managers to better assess effectiveness, manage and coach their teams"
Ray Adamson,
Great West Life

Senior Executive Testimonials

Your program has brought awareness to our sales team that may not have been realized otherwise. The SSAT has and will continue to create opportunities . In conjunction with the PI® process I expect the SSAT program will become a vital part of our organizations success.
Brent Winterton Vice President
Quality Assurance & Human Resources
Chudleigh's Ltd.

"The Customer-Focused Selling™ program not only gave our sales team a methodology for the sales process but a hands-on roadmap that allowed them to effectively execute on sales opportunities. The result has been increased productivity and a new found confidence in dealing with prospects."
John Trimmer, CEO,
Call Tower

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Predictive Index® Performance Snapshot
Validity Study / Quantitative Results
Industry: Telecommunications
Position: Inbound Customer Service Representatives

Results
A group of customer service representatives (CSRs) who were retained by the organization for over twice as long as others differed predictably and significantly with respect to their Predictive Index (PI®) patterns. The same Predictive Index patterns that promoted CSR retention also correlated strongly with gains in three key operating metrics.

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Criteria: This statistical analysis is based upon a PI Worldwide® validity study conducted with 218 inbound customer service representatives. PI Worldwide validity studies are designed to determine the statistical connections between Predictive Index profiles and superior job performance. The quantitative measurement criterion is based on data collected over a four month period from January to April, 2009.

Industry
The client company is a Fortune 500 telecommunications company which provides satellite-based television services to home consumers and businesses throughout the United States.

Position
This is an inbound, call-center role whose primary purpose is to provide high-level, efficient customer service for incoming calls of a technical, diagnostic and trouble-shooting nature.

Analysis
The results of the PI analysis indicate that customer service representatives who did not leave the organization during the time period of the study were statistically differentiated by a narrower Factor C (PATIENCE) over Factor A (DOMINANCE) spread. This narrower C over A spread translates into a much more moderate expression of behavioral traits such as patience, stability and consistency in performing repetitive work. When responding to a phone inquiry, these longer-tenured customer service representatives will be calm, cooperative and collected, sincere with customers and adept at establishing a congenial relationship, and eager to understand their needs and to help them by offering tailored and proven advice and solutions. They also tend to be reluctant to over-promise or over-commit, and will seek to deliver exactly what they promise. Because of the comparably higher Factor A, customer service representatives who stayed with the organization, while generally being unassuming, unselfish, agreeable and accommodating, display somewhat more assertiveness, confidence, independence and desire for control in their approach to work, as well as somewhat more of an analytical and technical orientation.

Trillium36 Consulting LLC - A PI Worldwide Member Firm.